Shipping Policy
Last updated: 17 September 2026
When your order leaves
Packing runs Monday to Friday, excluding US public holidays, and most orders go out within one or two business days. Orders landing over a weekend are picked up when the queue restarts on Monday.
Shipping cost
| Package | US shipping |
|---|---|
| 1 bottle | Calculated at checkout |
| 3 bottles | Free |
| 6 bottles | Free |
Whatever applies to your order appears at checkout before you pay, and nothing is added afterwards.
How long delivery takes
| Destination | Estimated transit |
|---|---|
| Contiguous United States | 5 to 7 business days |
| Alaska, Hawaii and US territories | 7 to 12 business days |
| Canada | 10 to 15 business days |
| Elsewhere, where available | 12 to 20 business days |
These are carrier estimates rather than promises. Weather, customs and the fortnight either side of a major holiday all add days.
Tracking
A tracking number is emailed when the carrier collects your parcel. The first scan can take a day to appear, so an empty tracking page on day one is normal. Nothing moving for more than 5 business days is worth an email to us.
International orders
On international orders, the destination country levies import duty, VAT, GST and customs handling, and the recipient carries those. Your own government sets those rates; we can neither calculate nor prepay them. Should customs reject a parcel and send it back, the refund is the total minus what the outbound leg cost.
Addresses
Read yours back at checkout. Spotted an error afterwards? Email immediately — while the order is still with us it is usually fixable. Once shipped the address is locked, and a parcel returned for a bad address needs reshipping at cost.
Damage and non-delivery
Crushed or split in transit? A photo inside 7 days gets a free replacement sent. Marked delivered but missing: neighbours and depot first, then contact us so a carrier investigation can be opened.
Storing your bottles
Store ProstaFlow somewhere cool and dry, away from sunlight and out of reach of children, and do not take capsules past the date on the bottle. Do not take capsules that look or smell wrong; email us instead and a replacement goes out. On a multi-bottle order, keep the unopened bottles sealed until you reach them.